Trust & safety

Buying and selling with confidence

A marketplace only works when both sides feel safe. Here's what we do, and what you can do, to keep it that way.

Secure checkout

Payments are processed by our provider and never handled by makers directly. Card details are never stored on the marketplace.

If an instrument never arrives, arrives damaged, or is materially different from its listing, you're covered for a full refund on qualifying orders.

Every shop is tied to a real person with verified identity and payout details before their first listing goes live.

Report a listing, message or shop from any page. Our team reviews reports and can pause a shop while we investigate.

• Keep conversations and payments on the marketplace — off-platform payments aren't covered.
• Read the condition grade and wear notes on used listings before purchasing.
• Ask the maker for an audio sample if tone matters to your practice.

• Ship with tracking and add the number to the order so protection applies.
• Photograph packed items before shipping fragile bowls and gongs.
• Describe repairs, dents and patina honestly — accurate listings prevent most disputes.

Report it through the Help Center or reply in your inbox. Urgent safety reports are reviewed within 24 hours.

For claims, refunds and escalations on a specific order, see the Dispute Resolution Policy.